'.$hesklang['critical'].''; break; case 1: $ticket['priority'] = ''.$hesklang['high'].''; break; case 2: $ticket['priority'] = $hesklang['medium']; break; default: $ticket['priority'] = $hesklang['low']; } /* Set last replier name */ if ($ticket['lastreplier']) { if (empty($ticket['repliername'])) { $ticket['repliername'] = $hesklang['staff']; } } else { $ticket['repliername'] = $ticket['name']; } /* Other variables that need processing */ $ticket['dt'] = hesk_date($ticket['dt'], true); $ticket['lastchange'] = hesk_date($ticket['lastchange'], true); $random = mt_rand(10000, 99999); // Print ticket head echo ' '; // Assigned to? if ($ticket['owner'] && ! empty($_SESSION['id'])) { $ticket['owner'] = hesk_getOwnerName($ticket['owner']); echo' '; } // Continue with ticket head echo ' '; // Show IP and time worked to staff if (! empty($_SESSION['id'])) { echo ' '; } echo ' '; // Custom fields foreach ($hesk_settings['custom_fields'] as $k => $v) { if ($v['use']) { ?> '; // Print initial ticket message echo '

'.hesk_unhortenUrl($ticket['message']).'

'; // Print replies while ($reply = hesk_dbFetchAssoc($res)) { $reply['dt'] = hesk_date($reply['dt'], true); echo '
'.$hesklang['subject'].': '.$ticket['subject'].'
'.$hesklang['trackID'].': '.$trackingID.'
'.$hesklang['ticket_status'].': '.$ticket['status'].'
'.$hesklang['created_on'].': '.$ticket['dt'].'
'.$hesklang['last_update'].': '.$ticket['lastchange'].'
'.$hesklang['taso3'].' '.$ticket['owner'].'
'.$hesklang['last_replier'].': '.$ticket['repliername'].'
'.$hesklang['category'].': '.$category['name'].'
'.$hesklang['ts'].': '.$ticket['time_worked'].'
'.$hesklang['ip'].': '.$ticket['ip'].'
'.$hesklang['email'].': '.$ticket['email'].'
'.$hesklang['name'].': '.$ticket['name'].'
:
'.$hesklang['date'].': '.$reply['dt'].'
'.$hesklang['name'].': '.$reply['name'].'

'.hesk_unhortenUrl($reply['message']).'

'; } // Print "end of ticket" message echo $hesklang['end_ticket']; ?>